Our four phase project process
Solving your complex business problems through custom software design and development.
Making the complex simple
Our superpower is simplicity, and our four phase process reflects this ideal. We guide you through every step of the journey, unravelling complex problems to create unique solutions that align with your goals.
Our Australian-based team, consisting of skilled UX designers, delivery specialists, and software engineers, partners with you to enable flexibility and adaptability at every turn.
Our commitment to transparency means we provide a clear and concise delivery plan. You'll be equipped with a straightforward timeline, ensuring you're in the loop without any unnecessary complexity. Regular meetings aren't just about showing progress; they're about inviting your input and fostering a partnership, prioritising trust, quality, and long-term success.
With Airteam, you're not just a client; you're a valued partner, and together we turn ideas into real-world solutions.
How we work with you
We’ve honed the design and development process already so you can get set up with a quick, simple but entirely customisable software solution in a matter of weeks.
Alignment & blueprint
PHASE ONE
We begin by learning about your users, your environment, and your goals.
Design & tech scoping
PHASE TWO
We ensure that your end-users will find your software accessible, easy to use, and visually appealing.
Prototype
PHASE THREE
We build the solution, customisation, and integrations.
Build & release
PHASE FOUR
We can provide maintenance and support services.
TOUCHPOINTS
• UX workshops
• Design reviews
• Stand-ups
• Sprint retrospectives
• Sprint planning sessions
• Technical workshops
• Testing sessions
• Handover
YOUR TEAM
UX designer
The UX designer crafts user-centric designs that simplify complex interactions. By understanding client goals and end-user needs, they create intuitive and engaging interfaces.
Project manager
At Airteam, the project manager orchestrates the planning and execution of the project. Through consistent communication and a focus on quality, they simplify complexity, adapt to client needs, and ensure alignment with goals.
Software engineer
The software engineer translates client requirements into functional code. Focusing on quality, security, and efficient implementation, they adapt to unique project needs, applying technical expertise to create bespoke solutions.
You
As the client, you provide the vision and specific needs, actively engaging with our team to shape the project. Through collaboration and open feedback, you contribute to a partnership that ensures the final product aligns with your goals.
The four phase process
Our process is a streamlined, transparent journey that results in a carefully crafted digital product.
We purposefully blend software development, human-centred design, and project management to construct a robust, real-world embodiment of your idea. It's your vision, lovingly translated into functional software.
We provide a scope of work which provides a cost breakdown and resourcing plan for your project.
Dive into our structured process to success
We create software that not only meets your business needs but also delivers meaningful value to your users. Our four-phase process is designed to transform your initial ideas into impactful, user-centric solutions.
Alignment & blueprint
Arguably the most important phase of the entire project, we’ll aim to sit down with you and your key people to ensure that we’re all on the same page in terms of ideals, success, expectations and responsibilities. It’s also a great opportunity to meet everyone who’s going to be involved in the project.
PHASE ONE
Design & tech scoping
Our UX team will take you on a human-centred journey to clarify the direction and intent of the project, and turn your ideals into tangible outputs - whether static designs, clickable prototypes, or other assets such as user journeys. These are created in a highly collaborative fashion with yourselves and your users, in order to rapidly validate and iterate our solutions.
PHASE TWO
Prototype
Once a solution has been designed, our development team will get to work turning it into a reality. We generally use a 2-week sprint model to iteratively build features while our UX team offers lean support as required.
PHASE THREE
Build & release
This is the post-release phase of the project - once we’ve ‘gone live’, we’ll then look at iterative phases of improvement and further feature releases, along with performing user testing sessions or monitoring analytics to analyse usability and uptake.
PHASE FOUR
We operate a true agile project team approach.
Agile promotes adaptive planning, iterative design and early delivery – with a baked-in feedback loop for continuous improvement.
Agile principles enable incredible adaptability during design or development, harnessing the sparks that come from close collaboration with clients and stakeholders. Underpinning our project management process, we maintain a comprehensive management system which is certified to ISO 27001 and ISO 9001 standards.
Our values
Our values ground us, inspire us and help us make decisions every day.
- Do the right thing
- Focus on outcomes
- Strive for better
- Build a strong team
What makes us unique
We create software that brings about positive change, we do this by...
- Simplifying complex problems
- Adapting to changing needs
- Delivering quality outcomes
- Partnering for the long-term
Our leadership team
Since 2016, Airteam have been crafting software solutions for businesses like yours, from top ASX 100 companies to ambitious startups. Our Australian-based team, trained and certified by AWS and LUMA, specialises in unravelling complex technical issues into simple, elegant solutions.
Rich
Executive Director, Technology
Rich has over 20 years’ experience creating software products and managing teams, including 15 years as a senior executive and 10 years as a company director.
Patrick
Executive Director, Commercial
Patrick has over 20 years’ experience working in customer experience, marketing, sales and account management. Patrick has an eye for detail and is always an advocate for the customer.
Ben
Delivery Manager
Ben is a natural planner and organiser, a seasoned professional with expertise developed across several industries. Ben is an advocate of agile project management as a foundation for success in all aspects of life.
Laura
Head of Crew & Culture
Laura emerged from a successful career in design and UX with deep insights into how people, and the way we work together are crucial to success and happiness.
Nick
Head of UX
Nick is a user experience facilitator, ideator, designer, developer, and strategist – with skills spanning across human-centred UX and UI design, technical implementation, and management.
Engagement styles
We offer three distinct engagement models, each designed to cater to your specific needs. Whether you need the skills of a single specialist, a team of design, development and delivery experts, or something in-between, we can help.
Let’s shape the future together
Ready to kick start your digital project? Great! Get in touch today and one of our friendly team members will give you a call to answer any questions you may have and to learn more about your needs before we scope out your project.
Have a few more questions?
How do you handle changes in project scope?
We have a change management process in place. Any changes are evaluated for impact on the timeline and budget, and we seek your approval before proceeding.
Do you provide post-launch support?
Yes, we offer various support options to ensure your application runs smoothly after launch, including bug fixes, updates, and performance monitoring. Check out our digital assurance services page for more information.
What is the purpose of the alignment and blueprint phase?
The alignment and blueprint phase helps us understand your business goals, user needs, and project requirements to create a solid foundation for the project. Think of it like building a house, you wouldn't start construction without first having a detailed blueprint and plan. This phase ensures we have all the necessary information to build a solution that perfectly fits your needs.
How will we communicate during the project?
We use various communication tools like email, Slack, and video conferencing, along with regular meetings to ensure clear and consistent communication.
How do you ensure my project stays on budget?
We provide detailed estimates and regular progress reports. Any changes in scope are discussed and approved before implementation.
What measures do you take to protect intellectual property?
We take multiple measures to protect your intellectual property, including the use of non-disclosure agreements and secure development practices. Additionally, we sign a master service agreement that attributes all IP created during the project to you, ensuring your ownership and control over the final product.